Customer Service Representative - Tech Support

Earn $19.81 hr as a remote CSR Technical Support

TotalMed has immediate contract-to-hire openings for Customer Service Representatives, Tech Support roles.

Job Description:

This position requires prompt technical responses to questions from store and employees regarding troubleshooting diagnosing and resolving problems for their software and hardware issues. The position is remote, but employees must live within 50 miles of Smithfield RI

 

ESSENTIAL DUTIES

  • Ability to sit for long periods of time
  • Provide prompt technical responses to questions from store and pharmacy employees regarding troubleshooting diagnosing and resolving problems for their software and hardware issues
  • Have thorough knowledge of problem escalation and follow-up processes to ensure timely resolution of reported issues.
  • Troubleshooting incidents
  • Ability to take live trouble-shooting calls daily

 

EDUCATION AND/OR EXPERIENCE

  • 6 months of technical and/or call center experience.
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I hereby certify the following to be true:

I live within 50 miles of Smithfield, RI(Required)
I have 6 months of call center experience.(Required)
I have a secure location with no interruptions.(Required)
I have internet speed of 150mbps.(Required)
I agree to work one weekend day/night.(Required)
I have or willing to get your covid vaccine.(Required)
Within the past 2 years I've had a customer service job where I received 50+ call/day.(Required)
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