Customer Service Representative - Tech Support
Earn $19.81 hr as a remote CSR Technical Support
TotalMed has immediate contract-to-hire openings for Customer Service Representatives, Tech Support roles.
This position requires prompt technical responses to questions from store and employees regarding troubleshooting diagnosing and resolving problems for their software and hardware issues. The position is remote, but employees must live within 50 miles of Smithfield RI
- Ability to sit for long periods of time
- Provide prompt technical responses to questions from store and pharmacy employees regarding troubleshooting diagnosing and resolving problems for their software and hardware issues
- Have thorough knowledge of problem escalation and follow-up processes to ensure timely resolution of reported issues.
- Troubleshooting incidents
- Ability to take live trouble-shooting calls daily
EDUCATION AND/OR EXPERIENCE
- 6 months of technical and/or call center experience.